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Discovery

Instead of the usual welcome screen, an opaque and confusing message greeted me: "Network Connection Not Found. Unknown User." The confusion that ensued was overwhelming. How could this be? My internet was working fine, and my credentials had always been the same. It dawned on me that the issue wasn't a technical glitch but a much graver situation—I had been banned. Yet, the game itself offered no direct acknowledgment of this fact; I had to piece together the clues on my own. The very idea of me engaging in hacking was ludicrous. I had always played the game with integrity, valuing fair play and sportsmanship above all.

Determined to shed light on this misunderstanding, I reached out to Activision Support, clinging to the hope that a conversation would clear my name. However, what followed was a descent into a Kafkaesque void of automated responses and cold dismissals. Each attempt to engage with a human being, to plead my case, was thwarted by the system's indifference. "F you," it seemed to echo with every denied request for support, a stark, unspoken message conveyed through its refusal to connect me with a real person.

This ordeal transcended the mere inability to access a game; it served as a chilling reminder of the digital age's impersonality.

Proof and Support

Armed with concrete evidence of my innocence, I set out to address the unjust ban on my account. Activision had provided me with game data that clearly showed my Xbox was the only device that had ever accessed my account. Furthermore, I had my unmodded Xbox as undeniable proof that no cheating tools or software had ever been used. This evidence seemed straightforward and compelling, indicating that my gameplay was legitimate and that the ban was a mistake.

Navigating the support system was impossible. Activision has purposely designed a support system that offers zero real support.

Where we are currently at

Despite the formidable challenges, my quest for justice remains undeterred. I have escalated the matter by filing complaints with several consumer protection agencies.

During this ordeal, I am compiling a guide aimed at empowering others who face the daunting task of seeking support and resolution from Activision.

This initiative was born from a belief that the gaming community deserves better. Companies like Activision, built on the passion and loyalty of gamers, must not lose sight of the importance of fair and responsive support systems. By sharing our stories and resources, we can advocate for change.

Guide to help you along your journey